Terms and Conditions tkap10 — Malaysia Platform Terms of Use

In this Terms and Conditions document, the following words and phrases carry the meanings as stated unless the context requires otherwise:

• "Platform" refers to the tkap10 website accessible at tkap10.app, including all subdomains, mobile applications, and related services.
• "Player" or "You" refers to any individual who registers, logs in, or uses the services provided by tkap10.
• "Account" refers to the user profile registered in your name on the tkap10 platform, including all personal information, balances, and transaction records.
• "Funds" refers to money or credits deposited, received as bonuses, or accumulated through gaming activity in your account.
• "KYC" refers to the Know Your Customer process involving verification of a player's identity, age, and personal information.
• "Game" refers to all interactive entertainment products available on the tkap10 platform, including slots, live casino, bingo, and table games.

To use tkap10's services in full, you are required to register an account by providing accurate, complete, and up-to-date information. tkap10 reserves the right to verify the validity of all information provided at any time.

The following conditions apply to all account registrations:

• You must be at least 18 years of age at the time of registration. Age verification via a government-issued identity document will be required during the KYC process.
• Each individual is permitted to register one account only. Registering a second account, whether using a different name, email address, phone number, or bank account, is strictly prohibited.
• All information provided during registration must be accurate and consistent with valid identification documents. Any false or misleading information may result in account suspension.
• You are responsible for keeping your account information up to date whenever changes occur, particularly your contact details and bank account information.
• The KYC process must be completed before your first withdrawal is processed. Required documents include a copy of your identification card and proof of current address.

Tkap10 supports a wide range of local Malaysian payment methods including FPX, DuitNow, Touch 'n Go eWallet, and GrabPay to facilitate your deposit and withdrawal transactions. All financial transactions on our platform are processed with 256-bit SSL encryption to ensure complete security.

• The bank account used for deposits and withdrawals must be registered under the same name as your tkap10 account. Any attempt to use a third-party account will be rejected.
• The minimum deposit is RM 20 and the minimum withdrawal is RM 50. Daily maximum deposit and withdrawal limits can be checked on your account page.
• tkap10 processes withdrawals within 5 to 15 minutes for members who have completed KYC. Delays may occur due to factors beyond our control, such as banking system congestion.
• Deposited funds must be used for gaming activity. Deposits made solely for the purpose of withdrawal without meaningful gaming activity may result in the transaction being placed on hold pending investigation.
• tkap10 does not charge any processing fees for deposits or withdrawals. However, your bank may impose its own charges that are beyond our control.

Tkap10 offers a variety of bonuses and promotions from time to time to add value to your gaming experience. Each bonus is subject to specific terms stated on the respective promotion page.

The general terms applicable to all tkap10 bonuses and promotions are as follows:

• Wagering requirements (rollover) must be met before any bonus funds can be converted to withdrawable cash. The wagering requirement for each promotion is clearly stated on the respective promotion page.
• Bonuses may only be credited to one account per individual, per household, per IP address, and per device. Any attempt to claim the same bonus more than once will result in the bonus being voided.
• Bonus validity periods are stated on each promotional offer. Bonuses that expire before their wagering requirements are met will be automatically removed from the account.
• tkap10 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice to affected players.
• Any activity suspected to be bonus abuse, including hedge betting using multiple accounts, will result in account suspension and bonus cancellation.

Tkap10 is committed to maintaining a safe, fair, and enjoyable gaming environment for all players. As such, all users of our platform are required to adhere to certain standards of conduct.

• The use of any automated software, bots, or other technical tools to exploit games or gain an unfair advantage over other players is strictly prohibited.
• Any activity related to money laundering through the tkap10 platform is strictly prohibited. All suspicious transactions will be reported to the relevant authorities.
• The use of abusive, threatening, or harassing language towards support staff or other players in any communication channel on the platform is strictly prohibited.
• Sharing or selling your tkap10 account to any other party is strictly prohibited. Accounts are for the personal use of the registered owner only.
• Players are encouraged to report any technical faults or system errors discovered. Exploiting such errors for personal gain is strictly prohibited and may result in account closure.

All content, designs, logos, trademarks, software, and other materials on the tkap10 platform are the exclusive property of tkap10 or our licensors. You are not permitted to copy, modify, distribute, or use any such materials without written consent from tkap10.

By using our platform, you are granted a limited, non-exclusive, and non-transferable licence to access and use our services for personal use only. This licence does not include the right to use any platform content for commercial purposes.

Tkap10 reserves the right to suspend or close any player's account for the following reasons, without prior notice in serious cases:

• Violation of any term in this document, including holding multiple accounts, identity fraud, or bonus abuse.
• Suspicious activity that may be linked to money laundering, fraud, or other illegal activities.
• Failure to complete the KYC process within the stipulated timeframe after being requested to do so.
• Voluntary account closure requested by the player, including for responsible gaming reasons.

Tkap10 is not liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform, including:

• Service disruptions caused by system maintenance, technical updates, or outages beyond our control.
• Financial losses arising from gaming activity, including wagered funds lost or winnings that could not be processed due to a technical error.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Delays in transaction processing caused by third-party banking systems or exceptional circumstances.

Nevertheless, tkap10 always strives to resolve any technical issues or system errors as promptly as possible and will provide appropriate compensation where necessary.

Tkap10 takes player privacy very seriously. All personal data collected during registration and platform use is processed in accordance with our Privacy Policy, which can be read in full on the relevant page. Key points regarding your data:

• Your personal data will not be sold, shared, or transferred to third parties for marketing purposes without your explicit consent.
• All data is stored on servers protected with high-level encryption and restricted to authorised personnel only.
• You have the right to request a copy of the personal data we hold about you, or to request its deletion by contacting our support team.

For full details on how we handle your personal data, please refer to Privacy Policy us.

Tkap10 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any significant changes will be communicated to players via their registered email or in-platform notification at least 7 days before the changes take effect.

Continued use of the tkap10 platform after any amendment to these terms takes effect constitutes your acceptance of the revised terms. If you disagree with any amendment, you have the right to close your account before the amendment's effective date.

Tkap10 is fully committed to the principles of responsible gaming. We believe that online gaming should be an enjoyable form of entertainment, not a source of financial hardship or emotional distress.

We provide the following tools, which you can activate at any time through your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control the amount of money you add to your account.
• Loss Limit: Set a maximum loss amount within a defined period to prevent excessive spending.
• Session Limit: Set a maximum session duration for your gaming sessions to prevent excessive play.
• Self-Exclusion: Temporarily suspend your account for 24 hours, 7 days, 30 days, or a duration of your choice.
• Self-Exclusion: Permanently close your account if you feel that gaming has become a problem for you.

For more information on responsible gaming and available support resources, please visit the Responsible Gaming us.

If you have any complaints or disputes regarding the tkap10 platform, we encourage you to contact our support team first via 24/7 live chat. Our team will endeavour to resolve the dispute within 48 working hours.

If a dispute cannot be resolved internally, you may refer the matter to the relevant regulatory authority. All disputes that cannot be settled through negotiation will be determined via binding arbitration in accordance with applicable law.

These Terms and Conditions are governed by and interpreted in accordance with applicable law, and both parties agree to submit to the exclusive jurisdiction of the relevant courts for the resolution of any dispute.